Reducing the impact of crises

Crises have and will arise. Be prepared for when that happens.
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Crisis management

Protect your business, society and the environment.

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By understanding and adhering to these standards, you can ensure that your organization is well prepared to deal with any type of crisis.
Risk-based thinking: Identify and analyze risks that may affect quality and the environment.
Planning for crisis management: Create a crisis management plan with measures to prevent, manage and recover from crises.
Follow-up and evaluation: Monitor and improve your management system regularly to ensure continuous improvement.

Establish processes and procedures for effective crisis management

Understanding the Standard Requirements

Understand the ISO standards (ISO 9001, ISO 14001 and ISO 45001) and learn about the basic principles and requirements of each standard - this will help you most effectively establish processes and procedures for crisis management.

Risk analysis

Conduct a risk analysis to identify and assess potential risks. Identify risks that may affect the quality, environment and safety of your business.

Emergency Preparedness Plans

Design and implement emergency preparedness plans. Create plans to quickly and efficiently respond to crises and minimize damage.

Practice and Evaluate

Practice and evaluate your readiness regularly. Make sure your organization is ready to act when needed through regular exercises and evaluations.

Continuous Improvement

Monitoring and improving your processes and procedures: Continuously monitor and improve your management system to ensure optimal crisis management.

Examples of crises in different industries

By understanding and adhering to these standards, you can ensure that your organization is well prepared to prevent, manage and minimize the impact of all types of crises.

Manufacturing industry

A chemical plant experiences a major explosion due to improper handling of hazardous substances. The incident results in extensive damage to the facility, damage to nearby homes, and environmental destruction.

If the company had had an effective crisis management plan and trained staff on how to handle hazardous substances correctly, the consequences of this event could have been significantly reduced.

Service companies

A consulting firm suffers a massive data breach in which sensitive customer information is stolen and sold on the black market. The company's reputation is damaged and several customers choose to end their contracts.

By having a strong crisis management plan and security procedures in place, the company had been able to prevent or at least limit the damage of this data breach.

Food industry

A smaller food company is being forced to recall products after it is discovered they contain dangerous bacteria. The crisis leads to great financial loss for the company and damages its reputation.

If the company had worked more proactively on crisis management and had better quality control procedures, this costly recall could have been avoided.

Public sector

A municipality is hit by a natural disaster in the form of floods that cause extensive damage to infrastructure and buildings. Residents feel ill-prepared and criticise the local authority for a lack of communication and support.

If the municipality had had a well-thought-out crisis management plan and practiced how to deal with natural disasters, they would have been able to offer better support and assistance to residents during the crisis.

Financial industry

An asset manager is hit by a wide-ranging fraud scandal involving several senior executives. The scandal results in significant losses for the bank and damages its reputation and trust among customers and investors.

By having a robust crisis management plan, including internal controls and monitoring of financial transactions, the bank might have been able to detect and prevent the fraud before it escalated.

Real estate industry

A real estate company that owns and manages several large residential and business properties is suffering a series of extensive damage due to poor construction and substandard building materials. Several buildings had to be evacuated and repaired, causing major financial losses to the company and negatively affecting its reputation.

By having an effective crisis management plan and stricter quality control on construction projects, the company might have been able to prevent these damages and maintain the trust of its tenants and investors.

Articles on crisis management

Tools, information and other resources you need.

AmpliFlow lets you replace 30+ business management tools with 1

Discover how AmpliFlow simplifies management systems by replacing many tools.
Patrik Björklund
April 17, 2024
Crisis management

Crisis management and emergency preparedness according to ISO 9001, ISO 14001 and ISO 45001 — A review and practical examples

Crisis management according to ISO 9001, ISO 14001 and ISO 45001 is essential to ensure quality, environmental responsibility and safety in organizations. By identifying risks, planning for crisis management and focusing on emergency preparedness, an effective crisis management strategy is created.
Joakim Stenström
May 15, 2023

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